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-   -   Mother Goose Designs - aka Shortcake2386 (http://www.diaperswappers.com/forum/showthread.php?t=638482)

kaspears17 01-07-2009 09:55 AM

Mother Goose Designs - aka Shortcake2386
 
Approximate date of purchase: Dec. 2008
Where did you purchase the item(s) from: WAHM THread http://www.diaperswappers.com/forum/...d.php?t=197890
What did you buy: OCV Grab Bag & Wet Bag
How was the customer service: Excellent
Review of the product: Really great. The mama pads are very pretty, well made, and my favorite feature is the dual snap, which really allows them to stay where they belong instead of shift, and gives a great fit.
Any additional comments: Very sweet mama to work with. Cares about her customers.
Would you do business with them again? Yes Absolutely.

TrennaII 03-01-2013 06:59 PM

Re: Mother Goose Designs - aka Shortcake2386
 
Approximate date of purchase: 2/12/2013
Where did you purchase the item(s) from: Arranged through DS
What did you buy: 4 Custom Trainers
How was the customer service: Very Poor
Review of the product: Exceptionally Poor craftsmanship
Would you do business with them again? No

Each time I post questions about a certain type of trainer in the Diaper Q&A Forum, this WAHM posts "I make those" ... while I find that in poor taste, after awhile I decided to give her a try.

I was surprised by the number of emails it took to get answers about her product, to get sizing info, and to arrange the details of the custom order. I had to ask many questions several times before I got an answer, and she never confirmed the specs of the order. I, instead, sent her a final PM confirming all the specs I could think to confirm.

I had expressed that I couldn't wait 2-3 weeks for the order, she said if I'd paid 2/10 it would ship 2/13. She did not say to me, this was a rush and I was under the impression this was normal. I paid 2/12 and she confirmed she'd do them that night so when I received shipping info on 2/15 I was pleased.

However the trainers didn't show up, the Priority Mail tracking didn't show the package had ever been scanned, and the WAHM did not communicate with me. She answered when I emailed her, but I had to email her several times while waiting for the package to appear. I received conflicting information from her and the post office says she printed the label on 2/15 but the package didn't reach their hands until 2/25. She claims the post office is lieing to me; this may be true but in years of shipping things Priority Mail I've never seen anything like this. At one point she told me she gave them the package 2/22 but recanted when I reminded her she'd told me 2/15 before that.

When the trainers did arrive, I was surprised by some of the specs: They had royal blue velour inside when I had expected white. I hadn't known to specify white, she never confirmed this spec with me, and her website isn't clear about the velour being anything other than white. It mentions "matching" fabrics but the trainer outers were white with a little bit of green & light blue, and green bands. Royal blue didn't match and a test showed that the blue dye ran, so that nice white fabric was likely going to end up light blue.

Again, I thought I had chosen all of the fabrics instead of letting her choose based on matching, because she never confirmed all the specs. Her web notes that hand-dyed velour is an option, so I presumed that by not asking for hand dyed velour, I would not get it.

I had asked for green bands that matched the print, but was open to other suggestions. She never told me she didn't have any, and instead had someone dye the bands for her, I found out later. The dye job was terribly blotchy and also ran when I tested the dye for colorfastness.

The very worst part was the stitching quality. I have just learned to serge and have only sewn about 4 items, and could spot immediately that there were many problems with the serging: Loops were hanging out as if the serger was not weaving properly, the fabric was chunky and chewed up in areas instead of being cut cleanly, the stitching was uneven (a result, I'm told, of using old needles and/or the machine not being suitable for such thick layers), the stitch used was inappropriate for the application (according to what I've been taught and what I've researched since), and there were many places where it was clear that she'd stopped and started, leaving long threads dangling with no measure for preventing unraveling.

To make matters worse, there were areas were not all the layers were caught by the stitching, or only the very edge was caught so there are holes or places where the fabric is nearly torn away (see photo of leg band).

The sizing was also off by a lot: The legs and waist were 1" bigger than the unstretched measurements were supposed to be, and the hip measurement was 1" bigger than it was supposed to be. Her website notes items may vary slightly so I had gone to great pains to confirm the measurements with her precisely. The rib knit might have gone down 1" in the wash as she claimed, but it's one of those rib knits that is so very loose it couldn't have gripped my son's waist strongly enough to keep the training pants up. I hadn't expected a rib knit based on the photos and descriptions of her work, I'd expected a jersey or interlock. Again she didn't confirm these important specs with me and doesn't warn in her site that the fabrics could vary so much, the fabric she chooses might not have the same tightness at leg bands.

The WAHM was very defensive in her response, telling me she had done a quality check and that all the layers had been caught in the stitching as should have been done. She told me that there are no refunds on customs, but since "the whole transaction had been such a pain" because she had to stay up late to sew and "answer countless emails", she'd let me send them back for a refund.

She continued her defensiveness, changing her tune a little after I said I had pictures and was going to post feedback.

Meanwhile I had posted a "WWYD" wondering if my expectations were unreasonable for quality on the sewing. A person who, according to Facebook, is a friend of the WAHM posted in that thread, that it looked to her like I had pulled apart the stitching on purpose. The WAHM then added to Facebook that she'd had a rough day but a friend of hers had blessed her.

The WAHM did offer to send me a return label very late in this process. She asked at one point what conclusion to the transaction would make me happy; I wanted to keep the trainers for a steep discount because I so badly wanted this very rare train print fabric. She declined.

The WAHM also told me that she had used a serger that she doesn't usually use, and a stitch that she doesn't usually use, because she was in such a rush to do this job and her usual serger had the ruffler attached. I had thought about having her just fix these trainers but I felt it was in poor judgement to knowingly use a machine and stitch that weren't up to the task, rather than to tell me at any point that she needed another day or two. I'd said I couldn't wait weeks, not that I couldn't wait a few days.

She also offered this serger explanation as an excuse, not like a "wow I made a mistake and I'm sorry." At no point has she admitted to a mistake or taken responsibility for not checking her work and troubleshooting the problem.

At many points she tried to blame me for rushing her, when I'd never done so intentionally. I was also surprised she characterized my emails as a nuisance to her; these emails are necessary to set up a custom and it was a nuisance to me that she doesn't answer questions or confirm specs in a professional way.

My opinion is that this WAHM has some cute items and some great ideas, and that often her sewing skills are up to the task. However, in this case she showed poor sewing skills and poor judgement and service.

Here are the photos (I do hope I'm doing this correctly!)

bigmamakelsey 03-02-2013 08:26 PM

Re: Mother Goose Designs - aka Shortcake2386
 
Approximate date of purchase: Summer 2012 (I believe it was August)

Where did you purchase the item(s) : I arranged a custom order with her through e-mail (contact on her hyenacart initially)

What did you buy: 3 custom trainers

How was the customer service: Average to poor. Her communication was great when we were working out details of my order, but it did take a few extra days past the timeline she quoted me for them to ship, and after the label was printed it did sit even a few more days. Total, it was probably a week more than what I was quoted.

Review of the product: The products were in very poor condition.

The first thing I noticed was the discrepancies in sizing and fabrics between the trainers. 2 were one style (pocket, with overnight absorbency) and 1 was an overnight pull up. First off - they were ALL made to be overnight trainers, but the pull up was MUCH thinner. No way would it work overnight. The others may or may not have for my heavy wetter - but either way, they were all overnight absorbency and I was expecting them to feel the same in terms of thickness and they were not.

Second, the sizing seemed way off to me. They were all made to be standard mediums and the pull up was SO much smaller than the pocket trainers. I know this can vary a little with style, but it was shockingly small. It looked like a small or newborn sized diaper.

Third (and worst) the inside of the trainers were a wreck. Loose threads galore, holes, wonky and overlapped stitching. I was seriously shocked that they were even sent out this way. It was so far beyond second quality work.

She did exhibit completely professional behavior in the beginning. She apologized and offered a full refund upon their return. She did blame it on her serger..which left me confused, because they were NOT serged :headscratch: I did also have to request the refund when the DC showed that the trainers arrived days before, which I wasn't thrilled about.

Would you do business with them again? Unfortunately, no. She is a very sweet mama and I believe that she has done great work in the past, but I think she needs to take a break if she can't produce quality items for her customers.

Here are some photos, if they aren't allowed here I apologize :blush: Feel free to remove if need be.

Differences in sizing:
http://i683.photobucket.com/albums/v...own2012097.jpg

Poor quality sewing
http://i683.photobucket.com/albums/v...own2012098.jpg

http://i683.photobucket.com/albums/v...own2012099.jpg

http://i683.photobucket.com/albums/v...own2012100.jpg

http://i683.photobucket.com/albums/v...own2012101.jpg

http://i683.photobucket.com/albums/v...own2012102.jpg

__________________

TeachinAuntie 03-05-2013 12:02 PM

Re: Mother Goose Designs - aka Shortcake2386
 
Approximate date of purchase: Oct. 2009

Where did you purchase the item(s) from: WAHM THread

What did you buy: Custom Nursing Pads, Fleece & Wool Backed with Organic Bamboo Velour tops

How was the customer service: Excellent

Review of the product: These pads were custom made to the larger size and absorbency that I needed. Joanna went above & beyond to get me a great product at a great price! The bamboo is silky soft. The fleece and wool backs stop any leaks from reaching my clothing.

Any additional comments: This transaction was arranged via PM quickly and efficiently and shipped quickly.

Would you do business with them again? Yes, I've had MANY transactions with MotherGoose Designs over the years.

TeachinAuntie 03-05-2013 12:07 PM

Re: Mother Goose Designs - aka Shortcake2386
 
Approximate date of purchase: March 2009

Where did you purchase the item(s) from: WAHM THread


What did you buy: 12 Bamboo Velour Double Sided, Custom dyed Cloth Wipes for my Husband to use as tissues

How was the customer service: Excellent

Review of the product: I was already a cloth-wipe user when I went to MGD about custom bamboo velour wipes for my husband. He didn't like the idea of using the same wipes on faces and behinds. So, Joanna custom dyed bamboo velour in a manly blue, and serged them with blue thread for him. They are silky soft & he has gotten TONS of use from them. He was so happy to have his "man tissues".

Any additional comments: NA

Would you do business with them again? Yes

babygirls2 04-02-2013 06:11 PM

Re: Mother Goose Designs - aka Shortcake2386
 
Approximate date of purchase: April 2012

Where did you purchase the item(s) from: Arranged through DS

What did you buy: 5 pair or size 3/4 Dribble Drawers Trainers with out the waterproof layer.

How was the customer service: Excellent

Review of the product: They are so soft a cushy. They have held up very well with washing. My DD has been wearing these trainers for a year now and they are still looking good. I LOVE these trainers! So much better than any others we have tried. The stitching was professional. The material is top notch quality. The fitting and sizing is spot on.

Any additional comments: NA

Would you do business with them again? Yes and have many times!!!


http://i111.photobucket.com/albums/n...rsplash1-1.jpg

http://i111.photobucket.com/albums/n...edited-1-1.jpg

http://i111.photobucket.com/albums/n...Boogafront.jpg

http://i111.photobucket.com/albums/n...k_edited-1.jpg

babygirls2 04-02-2013 06:19 PM

Re: Mother Goose Designs - aka Shortcake2386
 
Approximate date of purchase: June 2012

Where did you purchase the item(s) from: Arranged through DS


What did you buy: 3 Night Time Dribble Drawers Trainers

How was the customer service: Excellent

Review of the product: Product is great quality. We have used them for almost a year. They worked great for night time training. I have a super soaker and these trainers worked well. She still wet through them...but it wasn't nearly as bad as it would be if she had regular trainers on. Her clothes were only damp and her sheets were dry. The stitching and construction is very professional. They have held up well with washing. We still use them for night time.

Would you do business with them again? Yes


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