View Single Post
Old 11-26-2012, 11:33 PM   #19
PinkLemonade7503
Registered Users
seller
 
Join Date: Dec 2011
Posts: 207
Re: Buyer received empty package

Quote:
Originally Posted by Lanae View Post
This is not true. The insurance protests the seller NOT the buyer.
It protects both. Nobody wants anyone to lose items, or money. OP, did you offer insurance? If they turned it down, then in my opinion, they took a risk and lost. If you did not think to offer it, I feel like the burden is more on you. I would talk to the PO, and then if the items are not located reimburse your customer.

I always ship in boxes.

Also, about the gift cards- the post office uses these automatic sort machines. Something like a gift card can get stuck in it and the envelope tears. Cards much smaller than their envelopes can also do this, as well as any other small items. I ordered a book mark off of etsy and the seller kept sending it in a bill envelope. I kept getting empty envelopes.
PinkLemonade7503 is offline   Reply With Quote