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Old 11-26-2012, 11:16 PM   #20
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Re: Buyer received empty package

Originally Posted by Kimmyboo View Post
If the buyer didn't purchase insurance, it is not the seller's fault. When I invoice people, I write that insurance is extra and I'm not responsible for lost, stolen or damaged items once it leaves my hands, if insurance is not purchased.
Originally Posted by PinkLemonade7503 View Post
It protects both. Nobody wants anyone to lose items, or money. OP, did you offer insurance? If they turned it down, then in my opinion, they took a risk and lost. If you did not think to offer it, I feel like the burden is more on you. I would talk to the PO, and then if the items are not located reimburse your customer.

I always ship in boxes.

Also, about the gift cards- the post office uses these automatic sort machines. Something like a gift card can get stuck in it and the envelope tears. Cards much smaller than their envelopes can also do this, as well as any other small items. I ordered a book mark off of etsy and the seller kept sending it in a bill envelope. I kept getting empty envelopes.
No and no. Insurance is 100% on the seller and for the protection of the sender. It doesnt matter what kind of disclaimer you use or if you offer insurance and it was turned down. Op owes the buyer a full refund, unfortunately.
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