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Old 11-30-2012, 09:33 AM   #19
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american_mommy
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Location: Ontario, Canada but my heart is in Virginia
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Re: So Dissapointed! Blueberry Bambo Flats, anyone else?

Quote:
Originally Posted by RockinLou View Post
I am having an issue with another product from them, a basix and I'm not getting quick communication or this stellar service, so I'm glad I read this thread, I'm going to give them tomorrow and then press further for an answer, if they are as good as everyone is saying, they will live up to it
Definitely don't give up. They have great customer service. At the beginning of this year I bought a BB diaper from them and after a few months the elastic in one side let go. I sent them an email and they were quick to respond. Since I am in Canada they didn't make me return the diaper, they just sent me a new one. I love their diapers and they are great about honoring their warranty.
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