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Old 12-05-2012, 12:43 PM   #4
lakemama
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Join Date: Apr 2012
Location: Michigan
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Re: Here's why I'll never order from Cotton Babies again

Quote:
Originally Posted by lady longs View Post
I am sorry you didn't get the thanks you were hoping for. Gratitude does go a long way.

But, I have to say that I have had nothing short of STELLAR customer service from Cotton Babies. In light of an error on my part, with out of stock items, with returns, with store credit, and with a registry. Lots of complicated things that could have resulted in complicated situations, but they cleared them up easily, happily, quickly, fairly, and seemlessly.

I am 110% impressed with their customer service and will definitely shop from them in the future.
Every order is going to vary and it will depend on who helps you with your order. I just didn't get the "we care about your order" vibe from them. I'll spend my $ with someone who does care, like Tami at Kissed by the Moon.
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