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Old 12-06-2012, 12:46 PM   #64
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southernbelle04
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Join Date: Mar 2009
Location: Virginia
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Re: Here's why I'll never order from Cotton Babies again

I'm sorry that you were disappointed. I've ordered from them (and Kissed by the Moon, btw) and have had great customer service. But I'm a low maintenance customer. I'm not one to send 6 messages to the owner asking about a tub of CJ's or anything. I go on the site, I order, and if everything comes in a reasonable amount of time and is correct, I'm a happy camper. Handwritten notes of thanks (actual notes or on the invoice), free samples, etc. are a nice touch but I don't feel slighted if they don't happen.

As for the specific situation in this thread, I probably would notice they didn't say thank you but I don't think it would upset me. I had the same thing happen with another store; they sent me the wrong color diaper. I told them and their response was basically "oops...we'll send you a postage paid mailer". No thanks, really. Not even an apology for messing up my order. It didn't really bother me. It was resolved and that's what mattered to me.
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