Re: Here's why I'll never order from Cotton Babies again
I get it. In my personal experiance cb was great when I had a dipe under warranty that needed to be fixed, but the next order I placed was AWFUL! I couldn't get anyone to call me back, then they threw some random tracking number on my orders that had not shipped (it said they were delivered before I even ordered) again I could not get anyone to call me back! Email was just as bad. The lady who finally called me back was nice at least, the lady who was emailing back and forth with me was not friendly or helpful at all. Needless to say I will not order from them ever again, and I have previously been a loyal customer. Good customer service is more important to me then saving a few extra dollars, and theirs is most definitely lacking. And just for the record I am not the type to get upset about waiting for my orders, but I do expect some sort of communication...