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We have had very good luck with Charlies, and lots of people do, but also just as many people seem to have problems. I think if you have moderately hard to very hard water you are probably better off NOT using Charlies. We have slightly hard water and I add 1/4 - 1/2 scoop of borax with the Charlies, and that seems to work well.
Also some LOs have rash issues I have heard.
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 'ing and  'ing with DH since 05/05
Professional  WOHM to  DD 01/11 and two long doggies
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