Buyer received empty package

[tjs77tsa]

I would contact the last post office it went through before and after it was lost and also ask them where it would have gone from there because while they are not responsible for lost items that were not insured they are willing to look and see if something was found that fell out of a box in shipping if you can tell them what was in the box. I had this happen and my post office was very helpful they had my item and didnt know who it belonged to so I was able to go pick it up.

[essential1892]

This happened to me on ebay- I sold a $60 gift card and the buyer received an empty envelope with a note from the post office. She sent me a picture of the box and I refunded her all of her money. I am now out all of that money and there is nothing I can do about it. I honestly cannot stand the USPS and if UPS was cheaper I would ship through them.

[Fishie Kisses]

A friend of mine just received an empty envelope that originally contained gift cards sent to her children by her parents

[CaliRoll]

Originally Posted by Fishie Kisses A friend of mine just received an empty envelope that originally contained gift cards sent to her children by her parents

Weren't there letter carriers busted within the last few years for looting greeting cards that might contain money or gift cards? I send DSS cash twice a year and put the greeting card in a flat rate envelope for extra protection. The postage is more but there's a much lower risk of it being "accidentally" opened along the way.

[Kimmyboo]

If the buyer didn't purchase insurance, it is not the seller's fault. When I invoice people, I write that insurance is extra and I'm not responsible for lost, stolen or damaged items once it leaves my hands, if insurance is not purchased.

[Kimmyboo]

I don't trust the PO sometimes.

[tjs77tsa]

Originally Posted by essential1892 This happened to me on ebay- I sold a $60 gift card and the buyer received an empty envelope with a note from the post office. She sent me a picture of the box and I refunded her all of her money. I am now out all of that money and there is nothing I can do about it. I honestly cannot stand the USPS and if UPS was cheaper I would ship through them.

I am in a dispute with UPS right now they are not any better. their drivers have no respect for your packages or at least they don't around here they have stood at my gate and thrown my package at my porch and also left packages outside of my gate right next to the city sidewalk the last one was stolen when I called to tell them tracking showed it was delivered and it wasnt here they asked the driver who said he left it between the doors which he has never done. I was sitting in my living room right inside the door at the time they say it was delivered I would have heard him if he opened the screen door. they said their insurance would cover it if I reported it stolen so I did that was over 2 weeks ago and I have heard nothing. I m so frusterated with them this was a christmas gift...

[Lanae]

Originally Posted by Kimmyboo If the buyer didn't purchase insurance, it is not the seller's fault. When I invoice people, I write that insurance is extra and I'm not responsible for lost, stolen or damaged items once it leaves my hands, if insurance is not purchased.

This is not true. The insurance protests the seller NOT the buyer.

[PinkLemonade7503]

Originally Posted by Lanae This is not true. The insurance protests the seller NOT the buyer.

It protects both. Nobody wants anyone to lose items, or money. OP, did you offer insurance? If they turned it down, then in my opinion, they took a risk and lost. If you did not think to offer it, I feel like the burden is more on you. I would talk to the PO, and then if the items are not located reimburse your customer.

I always ship in boxes.

Also, about the gift cards- the post office uses these automatic sort machines. Something like a gift card can get stuck in it and the envelope tears. Cards much smaller than their envelopes can also do this, as well as any other small items. I ordered a book mark off of etsy and the seller kept sending it in a bill envelope. I kept getting empty envelopes.

[misskira]

Originally Posted by Kimmyboo If the buyer didn't purchase insurance, it is not the seller's fault. When I invoice people, I write that insurance is extra and I'm not responsible for lost, stolen or damaged items once it leaves my hands, if insurance is not purchased.

Originally Posted by PinkLemonade7503 It protects both. Nobody wants anyone to lose items, or money. OP, did you offer insurance? If they turned it down, then in my opinion, they took a risk and lost. If you did not think to offer it, I feel like the burden is more on you. I would talk to the PO, and then if the items are not located reimburse your customer. I always ship in boxes. Also, about the gift cards- the post office uses these automatic sort machines. Something like a gift card can get stuck in it and the envelope tears. Cards much smaller than their envelopes can also do this, as well as any other small items. I ordered a book mark off of etsy and the seller kept sending it in a bill envelope. I kept getting empty envelopes.

No and no. Insurance is 100% on the seller and for the protection of the sender. It doesnt matter what kind of disclaimer you use or if you offer insurance and it was turned down. Op owes the buyer a full refund, unfortunately.