If the buyer didn't purchase insurance, it is not the seller's fault. When I invoice people, I write that insurance is extra and I'm not responsible for lost, stolen or damaged items once it leaves my hands, if insurance is not purchased.
This is False, sorry to tell you but insurance is the sellers responsibility not the buyers. Also disclaimers have zero leg to stand on when paypal is used for payments, all sellers must abide by paypal rules which means, the seller is responsible for getting a package to the buyer safely.
Originally Posted by Lanae
This is not true. The insurance protests the seller NOT the buyer.
Originally Posted by misskira
No and no. Insurance is 100% on the seller and for the protection of the sender. It doesnt matter what kind of disclaimer you use or if you offer insurance and it was turned down. Op owes the buyer a full refund, unfortunately.