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Old 11-07-2017, 05:26 PM   #21
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Re: New bumgenius diapers

Quote:
Originally Posted by gheera47 View Post
I had 4 EconoBum covers and each one lost a snap within​ a month. I called and they wanted me to send them back, which wouldn't have been that bad except I didn't have internet in my home. I didn't have an easy way to get the shipping label they wanted me to print. So I just let it go and used them with one missing snaps.

I called Cotton Babies today and asked if the Elemental Joy were better quality than Econobum, they said yes, but we'll see. I thought Econobum was too expensive for the poor quality covers.


This is where Cotton Babies falls short. I think the right approach for them to correct your situation was for them to send you a prepaid poly mailer. All of our communication was through email, which uses internet. If I didn't have access to internet, I probably wouldn't have the replacement cover then.

Gmd once sent me a wrong wet bag. Wrong style and print, less expensive too. I contacted them, they owned it. Apologized. Immediately sent the correct item with a prepaid poly mailer, to send the wrong one back. Maybe I'm spoiled with GMD's stellar customer service.


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