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Old 11-20-2012, 10:54 PM   #1
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Why is there no phone # to call Ebay?

Gr... someone opened an item not as described case. It was as described. They have 2 feedback. (one is mine) Anyway I can't find a phone #!

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Old 11-20-2012, 11:11 PM   #2
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Re: Why is there no phone # to call Ebay?

I got the number buy jumping through hoops after hitting Contact us. It has a one time passcode only good for 15 minutes. It told me to go to the website in a recorded message. I finally got a customer service rep after selecting my question was not answered and holding for a long time. Then was told they couldn't do anything until the buyer responded.

(PS. I felt fishy about this sell and I video taped myself packing the item and mailing it! I usually don't do that but I just got a vibe. I'm so glad I listened to it! And they had the item over 3 weeks before contacting me.)
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Old 11-20-2012, 11:42 PM   #3
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Re: Why is there no phone # to call Ebay?

3 weeks before contacting you to complain, heck no, they're up to no good. I hope they lose this claim, keep us posted.
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Old 11-21-2012, 05:08 AM   #4
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Re: Why is there no phone # to call Ebay?

yikes! sounds fishy to me too, I hope it works out for you mama!!!
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Old 11-21-2012, 05:29 AM   #5
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this is why I am so afraid to use eBay! They seriously don't seem to care about sellers anymore.
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Old 11-21-2012, 08:31 PM   #6
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Re: Why is there no phone # to call Ebay?

Are you sure its through eBay and not Paypal? Item not as described sounds like a PP complaint. They might be easier to reach.
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Old 11-21-2012, 08:55 PM   #7
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Re: Why is there no phone # to call Ebay?

If the person paid via paypal then you need to go thru them.
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Old 11-21-2012, 09:06 PM   #8
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No, it's likely eBay. Same thing happened to me. And eBay sided with them even though I could PROVE she was scamming.
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Old 11-21-2012, 09:06 PM   #9
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Quote:
Originally Posted by pottermomma
this is why I am so afraid to use eBay! They seriously don't seem to care about sellers anymore.
Nope! They sure don't!
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Old 11-21-2012, 09:50 PM   #10
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Re: Why is there no phone # to call Ebay?

It was through Ebay. It is a "eBay Buyer Protection case". It was just very annoying to me that they don't just have an easy to access customer service #. (not that customer service was the least bit helpful!)
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